“we,” “our” or “us”) in connection with the products and services that Fitterclub
offers. The Fitterclub site is owned and operated by Fitterclub who is the data controller over the personal
information. This includes information collected online through our websites, branded pages on third party platforms
(i.e., social networking services), mobile applications, and through our direct marketing campaigns or other
online communications, as well as offline through our Member Services Team, events, and mobile messaging services
(collectively, “Fitterclub Services”).
may be used and/or shared with others, how we safeguard it and how you may access and control its use in connection
with our marketing communications and business activities.
QUICK GUIDE TO CONTENTS
HOW WE USE THE INFORMATION COLLECTED
SHARING OF INFORMATION
SECURITY OF YOUR INFORMATION
CHANGES & OTHER FITTERCLUB PRIVACY POLICIES
There are several ways we may obtain personal information about you. Personal information is data that identifies
you personally whether directly (i.e., your name) or indirectly (i.e., information about your online use).
Information You Provide To Us
When you use the Fitterclub Services, we may ask you to provide certain personal information. For example, we may
ask for information when you register to create an account, update your information, sign up for a membership
or subscription, use certain features, access, upload or download content, purchase products or services, enter
into sweepstakes or other promotions, register or participate in a competition, fill out a survey, request customer
support, or otherwise communicate with us.
We (or our service providers or business partners) may collect information that relates to you, including personal
such as your name, e-mail address, telephone number, phone number, mailing address, date of birth, gender, and
Information You Provide When You Participate in an Online Survey or Other Research
. We may also collect information you provide us in connection with participating in an online survey or as a
research panel participant. This may include, but may not be limited to, information about your shopping
habits, lifestyle preferences, interests and hobbies, health, physical or behavioural characteristics, or
other demographic information, as well as photos, videos, and other user-generated content.
Information You Provide When You Make a Purchase
. If you make a purchase from us, you will be required to provide a credit/debit card number and related financial
information (such as CVV, expiration date, and billing address), or other payment information (such as via
PayPal or Apple Pay), depending on the form of payment you choose.
Information You Provide Through Social Media
. You may also be given the option to link to your Facebook or other social media accounts through the Fitterclub
Services. When you do, we may automatically receive certain information from you based upon your privacy
settings on those sites. This may include, but may not be limited to, name, user name, demographic information,
updated address or contact information, location, interests, and publicly-observed data, such as from social
media and online activity.
Information Collected Automatically
Whenever you visit or interact with the Fitterclub Services, Fitterclub, as well as any third-party advertisers and/or
service providers, may use a variety of technologies that automatically or passively collect information about
your online activity.
addition, please note that we automatically collect the following information about you:
We may automatically collect your IP address or other unique identifier for the computer, mobile device,
tablet or other device you use to access the Fitterclub Services, including the hardware model and mobile
network information. The data may be used to help diagnose problems with our servers, analyse trends,
track users’ web page, email and mobile application movements/activities, help identify or gather
broad demographic information for aggregate use, modelling and to retarget online and to serve interest
based or other advertisements to you across computers or devices you may use.
We collect general information about where traffic and purchases on our site are coming from around the world.
This is used at an aggregate level (that does not identify individual users) to create reports to better
understand our engagement with users.
Third Party Service Providers
. We may use third party service providers to support the Fitterclub Services. Some of these service providers
may use technology such as cookies, web beacons, pixel tags, log files, or other technologies to receive,
collect, and store information on our behalf.
Third Party Analytic Technologies
We may use third parties’ analytics and tracking tools, such as Google Analytics, Adobe Marketing Cloud,
Facebook Custom Audience and others, to help us track, segment and analyse usage of the Fitterclub Services,
and to help us or those third parties serve more targeted advertising to you on the Fitterclub Services
and across the Internet.
To learn more about your advertising choices relating to the collection and use of your information, please see
Information Received from Other Third Parties
Fitterclub may receive your personal information as follows:
We may obtain information about you from other trusted third-party sources to update or supplement the information
that you provide or that we collect automatically. This includes, for example, Public databases or data aggregators
(that may include your demographic information, media consumption, previous purchases, shopping habits, loyalty
program information or lifestyle preferences);
Fitterclub partners and service providers (including, for example, business partners, analytics vendors, advertising
networks and search information providers).
We may use this information to help us maintain the accuracy of the information we collect, personalise your experience
with the Fitterclub Services, target our communications so that we can inform you of products and services or
other offers that may be of interest to you, to measure ad quality and responses, and for internal business analysis
or other business purposes.
Combination of Information
We may combine the information we receive from you and about you, including information you provide to us and information
we automatically collect through the Fitterclub Services, as well as information collected across other computers
or devices that you may use, from other online or offline sources, and from third party sources. This combined
HOW WE USE THE INFORMATION COLLECTED
We may use the information about you for a variety of business purposes, including for example:
For Customer Service and Transactional Purposes, such as to:
respond to your questions or requests and provide customer service;
manage your account and registration;
troubleshoot issues, bugs or defects related to your account or activities;
provide you with access to certain features of the Fitterclub Services;
validate, confirm, verify, deliver, and track your order, (including in certain cases to arrange for shipping,
handle returns and refunds, and contact you about your orders, including by telephone), and send you related
information, coupons, products or promotions;
verify your identity or communicate with you about your activities with respect to the Fitterclub Services;
use your credit, debit or payment card or other financial information only to process payments and prevent fraud;
contact you with regard to your use of the Fitterclub Services and, in our discretion, with regards to changes
develop new products or services and to enhance current products and services;
protect the security or integrity of the Fitterclub Services and our business, such as by protecting against
and preventing fraud, unauthorised transactions, claims and other liabilities, and managing risk exposure,
including by identifying potential hackers and other unauthorised users; and
for other purposes as disclosed at the time you provide your personal information or otherwise with your consent.
For Advertising Customisation and Analytics Purposes, such as to:
perform market research, understand the effectiveness of our competition or promotions and Fitterclub Services
analytics and operations;
personalise and improve the Fitterclub Services and our products, services, offers and advertising made available
on or outside the Fitterclub Services (including on other sites/ applications that you visit). For example,
we may provide personalised or localised content, recommendations, features, and provide content or features
that match your interests and preferences;
provide you with customised content, advertisements, offers and promotions offered by Fitterclub or on behalf
of our partners and affiliates;
link or combine with information we receive from others to help understand your needs, use for interest-based
or targeted advertising or re-targeting on your computers or other devices, and to provide you with better
communicate with you, either directly or through one of our partners (e.g., through Facebook Custom Audience,
Google Customer Match, Twitter Match, etc.) for Fitterclub marketing and promotional purposes via emails,
notifications, or other messages, consistent with any consents you have given to us.
The information collected or generated through your use of the Fitterclub Services may be shared by you or by us
as described below.
Sharing of Information by You
The Fitterclub Services offer many ways to find, enjoy, and share content.
Your activity in connection with the Fitterclub Services, such as filling out surveys, reviewing and rating products,
enquiring about or purchasing products, participation in online communities, “liking” or “sharing”
Fitterclub content to your social media accounts or pages or otherwise interacting with the Fitterclub Services,
may be visible to other users of the Fitterclub Services and in some cases, publicly available.
Sharing of Information by Us
We may share your personal information with:
. We may share your personal information with our subsidiaries and affiliated companies for internal reasons,
primarily for business and operational purposes.
Third Party Service Providers
We may share your personal information with third-party service providers that provide business, professional
or technical support functions on our behalf. This includes, but may not be limited to, service providers
that host or operate the Fitterclub Services; process payment; analyse data; provide customer service;
postal or delivery services, and sponsors or other third parties that participate in or administer any
promotions. We are not responsible for these sites or their content, products, services or privacy policies
or practices. These other web sites may send their own cookies to your device and may independently collect
data or solicit personal information and may or may not have their own published privacy policies. We
may also transfer or disclose your personal information to another data controller to be used for similar
purposes, at that data controller’s discretion and you hereby consent to such transfer or disclosure.
Other Third Parties
Your personal information may also be shared with our sponsors, partners, advertisers, advertising networks,
advertising servers and analytics companies or other third parties in connection with marketing, promotional,
and other offers, as well as product information. Your information may also be shared with third parties
we identify at the time you provide your personal information or otherwise with your consent. You have
the option to opt-in to receive direct marketing from these selected third parties. With your consent,
we will also share your information with members of our corporate family who will use your personal information
to send you marketing communications. You can change your mind and opt-out at any time as detailed in
Your Rights below.
Sweepstakes, Contests, and Promotions
. If you choose to enter into one of our contests or other promotions we may disclose your information to
third parties or the public in connection with the administration of such Promotion, as required by law,
as otherwise permitted by the Promotion’s official rules, or otherwise in accordance with the terms
In the event that another entity acquires us or all or substantially all of our assets, or assets related
to the Fitterclub Services, your information may be disclosed to such entity as part of the due diligence
process and will be transferred to such entity as one of the transferred assets. Also, if any bankruptcy
or reorganisation proceeding is brought by or against us, all such information may be considered an asset
of ours and as such may be sold or transferred to third parties. Finally, information described in this
paragraph may also be disclosed for due diligence purposes in connection with any proposed transaction
of the sorts described in this paragraph.
In limited circumstances
may transfer and disclose your information to law enforcement and government authorities to comply with our
By law, you have a number of rights when it comes to your personal data. Further information and advice about
your rights can be obtained from the data protection regulator in your country
The right to be informed.
You have the right to be provided with clear, transparent and easily understandable information about how
we use your information and your rights. This is why we are providing you with the information in this
The right of access.
You have the right to obtain access to your information (if we are processing it), and certain other information
using your information in accordance with data protection law. You can do this by writing us on the email
The right to rectification.
You are entitled to have your information corrected if it is inaccurate or incomplete. You can do this through
your account page or by contacting us at the email address below.
The right to erasure.
This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request
the deletion or removal of your information where there is no compelling reason for us to keep using
it. This is not a general right to erasure; there are exceptions.
The right to restrict processing.
You have rights to ‘block’ or suppress further use of your information. When processing is restricted,
we can still store your information, but may not use it further. We keep lists of people who have asked
for further use of their information to be ‘blocked’ to make sure the restriction is respected
The right to data portability.
You have rights to obtain and reuse your personal data for your own purposes across different services. For
example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information
easily between our IT systems and theirs safely and securely, without affecting its usability.
The right to object to processing.
You have the right to object to certain types of processing, including processing for direct marketing (i.e.,
if you no longer want to be contacted with potential opportunities).
The right to lodge a complaint.
You have the right to lodge a complaint about the way we handle or process your personal data with your national
data protection regulator.
The right to withdraw consent.
If you have given your consent to anything we do with your personal data, you have the right to withdraw
your consent at any time (although if you do so, it does not mean that anything we have done with your
personal data with your consent up to that point is unlawful). This includes your right to withdraw consent
to us using your personal data for marketing purposes. You can do this by any of the following means:
Send us an e-mail at
Contact us by post at:
Fitness Data Science Limited Trading As Fitterclub
VAT Number: 289955618
Unsubscribe from our marketing email communications at any time by unsubscribing or following the instructions
contained within the email.
We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative
costs of providing the information for:
baseless or excessive/repeated requests, or
further copies of the same information.
Alternatively, we may be entitled to refuse to act on the request.
Please consider your request responsibly before submitting it. We will respond as soon as we can. Generally, this
will be within one (1) month from when we receive your request but, if the request is going to take longer to
deal with, we will come back to you and let you know.
We do not direct the Fitterclub Services to, nor do we knowingly collect any personal information from, children
under the age of thirteen. If fitterclub learns that a minor has provided personal information through the Fitterclub
Services, we will use reasonable efforts to remove such information from our files.
SECURITY OF YOUR INFORMATION
We use certain reasonable security measures to help protect your personal information. However, no electronic data
transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure
or warrant the security of any information you transmit to us. You use the Fitterclub Services and provide us
with your information at your own risk. If we share information with a third party we shall use all reasonable
efforts to ensure that they keep the information secure and only use the information consistent with the terms
Fitterclub is a global business and it, or its service providers, may process, transfer and store information about
our users on servers located in a number of countries outside the EEA, including the United States. Where we
transfer your information outside the EEA, we always have approved model clauses in place and we make sure that
any such transfers are conducted in accordance with applicable laws and using adequate and appropriate safeguards.
To find out more about how we safeguard your information (including obtaining a copy of such safeguards) in relation
to transfers outside the EEA, please contact us via the details provided in the ‘Contact Us’ section
CHANGES & OTHER FITTERCLUB PRIVACY POLICIES
policy, we will provide appropriate notice to you and ask for your consent to any new activity carried out with
your personal information where appropriate.
privacy terms or policies. Any additional privacy terms or policies will be made prominently available to you.
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